How long do you prepare the order?
It would take 1-7 business days to prepare and 7-19 business days to deliver the order. Shipping and production are 2 different processes. Each process has its own term. We are preparing and sending orders from Monday to Friday, not including weekends.
How long should I wait till the parcel comes?
Shipping to the United States takes 7-19 business days, shipping to Europe 9-19 business days (it takes a little more to Italy and Spain), to Canada, Australia, New Zealand, Latin America, the Caribbean, and Asia – 14 - 25 business days.
Keep in mind that international delivery is unpredictable and delays at customs are possible.
I see that I wrote the wrong address. What should I do?
Please contact us via e-mail:
and we’ll do our best to help you.
Can you make a discount on shipping?
We produce and ship beds in large heavy packages. Sorry but it's the delivery company, that estimates shipping cost. Unfortunately, we have no influence on it. Hope for your understanding.
Are there any fees or duties?
Please NOTE the furniture has big sizes of the box and heavyweight of the package you can pay customs or import taxes. And Please Note the amount of taxes will depend on your country and its laws. We are not able to influence them.
The USA and Australia do not pay customs duties.
Do you give any guarantees that I’ll get my order?
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free. Therefore, there is no cause for concern.
Do you have any returns or exchanges?
We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.
In case you want to return because of damage of the items, we will send you a new product for free.
How fast can I get my money back?
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, ussually it takes 1-3 business days.
Can you customize my order?
We customize orders. Please, contact us
Do you provide a gift wrapping?
Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Note to the order” field.
What are the beds made of? What materials do you use?
The bed is made of high-quality natural alder wood. The slats are made of high-class polished birch plywood. We use eco-friendly, water-based paints, and varnishes for coating. All components do not emit harmful substances and are non-allergenic.
What is the origin of the wood?
We produce our beds from local materials.