If you have a problem, please send us a photo or video of the product so that we can assess whether it was damaged during transporting.
Our warranty covers damage during shipment and loss of any parts.
The warranty is not valid in such cases:
- Improper and/or abnormal use
- Modifications and/or alterations
- Commercial use of the product
Depending on the nature of the damage or defect, we will offer one of the following solutions:
- One or more replacement parts.
- Replacement item
To contact us, please email us at firstname.lastname@example.org
- Your order number
- Your product name
- Part number(s) to be replaced (see assembly instructions if necessary)
Although wooden furniture will serv you for years if handled with care, Busywood products are not guaranteed against damage caused by play and use.