Refund policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Feedback Form.
Сancellation policy
You may only cancel or change the order before you receive the tracking number. After that, it can't be modified.
If you still want to cancel the order you may return it after receiving it according to our Refund&Exchange Policy.
To request the cancelation please write to our support@busywood.com we'll send you a confirmation message to your email address.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We are not responsible for spelling errors in the order details provided by the buyer. Please be careful when writing order details.
If this is not due to our mistake, shipping and packaging costs are non-refundable.
If the parcel is refused, the shipping cost is not refundable.
Also, shipping costs will not be refunded for undeliverable packages.
Exchanges
We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.
In case you want to return because of damage of the items, we will send you a new product for free.
Refunds
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. Provide accurate parcel info.
2. Include a photo of the parcel/item for return analysis.
3. Disassemble products before packing.
4. The goods must be packed in a box or carefully wrapped with cardboard, tape and stretch film.
5. Share parcel dimensions and special handling needs with the seller.
6. Print and attach seller-provided shipping label.
The possibility of the pick-up depends on the delivery country of the customer and should be specified with the seller.
⚠️Important Note:
When returning a product in an assembled form, clients should be aware that due to the large size of the package, an additional fee may be applied on top of the regular shipping cost. Clients should consider disassembling the product to avoid this extra cost, if possible.
If this is not due to our mistake, shipping and packaging costs are non-refundable.
If the parcel is refused by customer, the shipping cost is not refundable.
By requesting return shipping, clients acknowledge and agree to adhere to these packing requirements. Failure to comply with these requirements may result in delays, damage to the returned item, or additional costs incurred during the return process.
